Shipping policy

***Please note, international customers are responsible for any duties, taxes, or tariffs imposed on international deliveries. Click here for international policy.

Production Time:

Usually 2-5 business days, frequently sooner. This represents the timeframe for creating and fulfilling your order from our living space. We use USPS shipping service and orders usually arrive within 2~7 business day once shipped.

Please Note: These are just estimates. Occasionally, at times, delays may occur due to factors beyond our control.

 

Tracking Your Order:

Once your order is packed and prepared, we will send a tracking number to you through email. Please allow approximately 12 hours for the tracking information to reflect in the system. If you have any concerned about tracking the order, it is best to contact USPS at 1-800-275-8777 with the provide tracking number.

 

Is it possible to modify or cancel my order once it has been placed?

If you wish to modify or cancel your order, kindly reach out to us within one hour of placing it. We will make every effort to accommodate your request. However, please be aware that once your package is in the hands of USPS, modifications may not be feasible.

We suggest carefully reviewing your order before finalizing the purchase to ensure it meets your preferences

 

If I've inputted an incorrect shipping address,

What should I do?

In the event you discover that your shipping address is incorrect, please send us an email as soon as possible. We will make every effort to update the address before dispatching your order. If your order has already been sent to USPS please reach out to them directly for any further assistance.

 

If the package is marked as 'Delivered' but I cannot locate it, what next?

If your package is marked as 'Delivered' but you haven't received it, begin by checking the vicinity of your delivery area and confirming the accuracy of the shipping address you provided. Possibility, packages can be marked as 'delivered' before their actual arrival. If, after three days, you still cannot locate your package, we recommend reaching out to USPS to initiate a claim.

While we make every effort to ensure the successful delivery of each order, please be aware that Comfort Motif Apparel cannot be held responsible for lost or stolen packages once they have left our facility.

 

If my package is "in transit," what steps should I take?

If your package remains consistently labeled as "in transit" for an extended duration, please contact USPS at 1-800-275-8777 for the latest status updates. They can provide details regarding any ongoing delays.

 

Indeed, Comfort Motif Apparel is prepared to assist to the best of our ability. However, it's important to note that we have no control over delays once the package is in the possession of USPS.